Política de envío
SHIPPING POLICY
Last updated: November 11, 2026
This Shipping Policy applies to orders placed through niped.com.
Before completing an order, customers will be able to review the applicable shipping charges and the delivery information available for their destination.
1. SHIPPING DESTINATIONS
NitePed currently ships to:
- Spain, excluding Ceuta, Melilla, the province of Las Palmas and the province of Santa Cruz de Tenerife.
- United States.
- United Kingdom.
Orders cannot be delivered to destinations that are not currently supported by our checkout.
Where a destination is unavailable, the checkout may prevent the customer from completing the order.
2. SHIPPING COSTS
Our standard shipping charges are:
Orders with a total value of €39.00 or less: €2.95 shipping.
Orders with a total value greater than €39.00: FREE shipping.
These shipping conditions apply to our supported destinations unless a different amount is clearly shown before the customer completes the purchase.
The final shipping charge applicable to an order will always be displayed during checkout before payment is confirmed.
3. ORDER PROCESSING TIME
Orders normally require:
2 to 4 business days for processing.
During this period, the order may be verified, prepared and handed over to the relevant logistics provider.
Saturdays, Sundays and public holidays are not normally considered business days.
Processing times may occasionally be affected by unusually high demand, public holidays, operational incidents or circumstances outside our reasonable control.
4. ESTIMATED SHIPPING TIME
After an order has been processed and dispatched, the estimated shipping time is:
6 to 10 business days.
Taking both processing and shipping into account, the normal estimated total time from placing an order to delivery is approximately:
8 to 14 business days.
These periods are estimates based on normal operating conditions and are not intended to remove or restrict any statutory consumer rights.
5. UNITED STATES SHIPPING COMMITMENTS
For orders shipped to the United States, NitePed will only advertise shipping or dispatch timeframes when we have a reasonable basis to expect that those timeframes can be met.
If we become unable to ship an order within a promised shipping period, we will take the steps required by applicable U.S. law, which may include notifying the customer of the delay and offering the option to consent to the revised timeframe or cancel the unshipped order and receive the applicable refund.
6. DELIVERY DELAYS
Although we aim to meet the estimated delivery periods stated above, delays can occasionally occur due to circumstances such as:
- Carrier disruptions.
- Customs procedures.
- Severe weather.
- Public holidays.
- High-volume periods.
- Incorrect or incomplete delivery information.
- Events outside our reasonable control.
If a delay becomes significant, NitePed will respect the remedies and cancellation rights available to the customer under the applicable law.
For consumers in Spain and the United Kingdom, where no different delivery period has been agreed, consumer law generally requires delivery without undue delay and, in any event, within the applicable statutory period.
7. ORDER TRACKING
Where tracking is available for the shipping service used, customers may receive a tracking number or tracking link after dispatch.
Tracking information may take some time to update after the parcel has been handed to the carrier.
If your tracking information does not update for an unusual period or you believe there is a problem with your shipment, please contact:
Please include your order number.
8. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to correct the delivery details if the order has not yet entered a stage where modification is no longer possible.
Once a parcel has been dispatched, we cannot guarantee that the shipping address can be changed.
Nothing in this section excludes any responsibility that legally remains with NitePed.
9. LOST ORDERS
Where NitePed arranges the shipping service, we will not automatically consider our responsibility to have ended simply because the parcel has been handed to a carrier.
If an order appears to have been lost in transit, please contact:
We may investigate the shipment with the carrier and provide the remedy required by applicable law.
Where the seller bears the delivery risk under applicable consumer law, that risk remains with NitePed until the product is physically received by the customer or another person designated by the customer, subject to any legally applicable exceptions.
10. DAMAGED ORDERS
If your parcel or product arrives damaged, please contact us as soon as reasonably possible at:
We may reasonably request:
- Photographs of the product.
- Photographs of the packaging.
- Photographs of the shipping label.
- Your order number.
This information helps us assess and resolve the issue.
Requesting evidence does not remove or restrict any statutory consumer rights.
Where the damage or lack of conformity is attributable to the product or delivery and NitePed is legally responsible, the customer will not be required to bear costs that applicable law requires NitePed to cover.
11. INCORRECT PRODUCT OR VARIANT
If you receive a product or variant different from the one ordered, please contact:
Please provide your order number and, where reasonably possible, photographs showing the item received.
Where the mistake is attributable to NitePed, we will provide the appropriate remedy and bear any return or replacement costs that we are legally required to cover.
12. UNSUCCESSFUL DELIVERY
If a delivery cannot be completed because nobody is available to receive the parcel, the carrier may:
- Attempt delivery again.
- Leave delivery instructions.
- Hold the parcel at a collection point.
- Return the parcel to the sender.
The exact procedure depends on the carrier and destination.
If an order is returned to us, please contact infoniteped@use.startmail.com so that we can review the reason for the failed delivery and determine the appropriate next step.
We will not automatically impose additional charges where doing so would conflict with applicable consumer law.
13. ORDERS RETURNED DUE TO INCORRECT ADDRESS OR FAILURE TO COLLECT
If an order is returned because the customer provided an incorrect or incomplete address, or failed to collect a parcel despite reasonable delivery opportunities, we may contact the customer to determine whether a new shipment is appropriate.
Any additional shipping cost will only be charged where it is lawful, reasonable and properly communicated to the customer.
This does not affect situations where the delivery failure is attributable to NitePed or the carrier for whom NitePed remains legally responsible.
14. CUSTOMS, IMPORT DUTIES AND TAXES
Orders shipped internationally may be subject to customs formalities, import VAT, sales taxes, duties or other charges depending on the destination and the way in which the order is fulfilled.
Where NitePed is legally required to collect tax or import-related amounts at checkout, those amounts will be handled in accordance with the applicable rules.
Where lawful charges are instead imposed directly by customs authorities or another competent authority, the customer may be required to pay them where permitted by applicable law and provided the customer has been appropriately informed.
NitePed will not describe mandatory charges collected by us as optional or impose undisclosed additional shipping charges after purchase.
15. UNITED KINGDOM ORDERS
Orders shipped to customers in the United Kingdom may be subject to UK VAT and customs rules depending on the value of the shipment, location of the goods and method of fulfilment.
Where NitePed is required to collect UK VAT or other amounts at the point of sale, they will be handled in accordance with applicable UK law.
Customers will not be deprived of any mandatory UK consumer rights because NitePed is established outside the United Kingdom.
16. CANCELLING OR CHANGING AN ORDER BEFORE DISPATCH
If you wish to change or cancel an order before it is dispatched, please contact us as soon as possible:
We will make reasonable efforts to process the request if the order has not yet entered a stage where cancellation or modification is no longer practicable.
If an order has already been dispatched, any applicable cancellation, withdrawal or return rights will continue to be governed by our Returns and Refund Policy and applicable consumer law.
17. OUT-OF-STOCK OR UNAVAILABLE PRODUCTS
If, after an order has been placed, we are unable to supply the purchased product, we will inform the customer as soon as reasonably possible.
Where the order cannot be fulfilled, the customer will receive the refund or other remedy required under applicable law.
NitePed will not substitute the purchased product with a materially different item without the customer's agreement.
18. RETURNS
This Shipping Policy does not replace our Returns and Refund Policy.
Customers wishing to return a product should follow the return procedure set out in that policy.
Where a customer simply changes their mind and return shipping may lawfully be charged to them, the customer will bear the direct return shipping cost as disclosed in our Returns and Refund Policy.
Where the return results from a defective, damaged, incorrect or otherwise non-conforming product and NitePed is legally responsible, NitePed will bear the relevant costs where required by applicable law.
19. CONTACT
For questions regarding shipping, tracking or delivery:
NitePed
Email: infoniteped@use.startmail.com
Website: niped.com
Please include your order number whenever possible.