Política de reembolso
RETURNS & REFUND POLICY
Last updated: November 11, 2026
At NitePed, we want you to shop with confidence.
We offer a 30-day return policy from the date you receive your order, in addition to any mandatory consumer rights that may apply in your country.
To request a return, please contact:
1. 30-DAY RETURN POLICY
You may request a return within 30 calendar days after receiving your order.
Our 30-day return policy does not reduce or replace any statutory cancellation, refund, conformity or warranty rights available under applicable consumer law.
Different legal rules may apply depending on whether you are located in Spain, the United Kingdom or the United States.
2. CHANGE-OF-MIND RETURNS
If you simply change your mind, no longer want the product or ordered it by mistake, you may request a return within the applicable return period.
Where permitted by law:
The customer is responsible for the direct cost of returning the product to NitePed.
NitePed does not provide free return shipping for a simple change-of-mind return unless we expressly agree otherwise.
We recommend using a shipping service that provides proof of postage or tracking.
3. SPAIN AND EU — 14-DAY STATUTORY RIGHT OF WITHDRAWAL
Where Spanish or applicable European consumer law applies, you have the right to withdraw from an online purchase within 14 calendar days after receiving the goods, without giving any reason.
If an order contains several products delivered separately, the withdrawal period generally begins when you or a person designated by you receives the last item.
To exercise this right, you must clearly inform us of your decision to withdraw before the 14-day period expires.
You may contact:
You do not need to provide a reason.
Exercising your statutory right of withdrawal is not subject to NitePed approving the return.
After notifying us, the goods must be returned within the legally applicable return period.
Return shipping costs
For a statutory change-of-mind withdrawal, the customer is responsible for the direct cost of returning the goods, as disclosed in this policy.
This does not apply where NitePed is legally required to bear the cost because the product is defective, damaged, incorrect or otherwise non-conforming.
4. CONDITION OF GOODS DURING THE STATUTORY WITHDRAWAL PERIOD
During the statutory withdrawal period, you may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to how you could examine a product in a physical store.
You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that purpose.
Whenever possible, please return the product:
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Complete.
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Clean.
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With all supplied parts and accessories.
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With its original packaging where reasonably possible.
The absence of original packaging alone will not automatically remove a statutory withdrawal right where applicable law provides otherwise.
5. ADDITIONAL COMMERCIAL RETURN PERIOD
NitePed voluntarily extends the return period to 30 calendar days from receipt of the product.
Where a statutory cancellation period has already expired, returns made solely under NitePed's additional commercial return policy must meet the following conditions:
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The product must be unused.
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It must be clean and undamaged.
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It must show no unreasonable signs of wear.
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All components and accessories supplied with it must be included.
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The original packaging should be included where reasonably possible.
NitePed may decline a return made solely under this voluntary additional return period if these conditions are not met.
This commercial policy never overrides mandatory consumer rights.
6. UNITED KINGDOM — STATUTORY CANCELLATION RIGHTS
Where UK distance-selling law applies, consumers generally have the right to cancel an online purchase within 14 days after receiving the goods, without providing a reason.
After notifying NitePed of the cancellation, the customer has the additional period provided by applicable UK law to return the goods.
Customers may inspect the goods in a reasonable manner but may be responsible for any reduction in value resulting from handling beyond what would normally be permitted in a shop.
Where properly disclosed and permitted by law, the customer is responsible for the direct cost of returning goods following a simple change of mind.
Our 30-day return policy is additional to these statutory rights and does not replace them.
7. UNITED STATES RETURNS
Customers in the United States are covered by NitePed's 30-day commercial return policy, subject to any additional mandatory rights available under applicable federal or state law.
For change-of-mind returns under our commercial policy:
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The return must be requested within 30 days of delivery.
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The product should be unused, clean and undamaged.
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All supplied components should be included.
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Original packaging should be included where reasonably possible.
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The customer is responsible for return shipping costs.
Nothing in this policy limits any right or remedy that cannot legally be waived under applicable U.S. law.
8. DAMAGED PRODUCTS
If your product arrives damaged, please contact us as soon as reasonably possible at:
Please include:
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Your order number.
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A description of the issue.
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Photographs of the product where reasonably possible.
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Photographs of the packaging where useful.
These photographs help us assess and resolve the issue.
Requesting reasonable evidence does not limit your statutory rights.
If NitePed is responsible for the damaged or non-conforming product, NitePed will bear the return, replacement or other costs that applicable law requires us to cover.
9. DEFECTIVE PRODUCTS
If the product is defective or does not meet applicable conformity or safety requirements, please contact:
The 30-day return period does not replace or reduce any longer statutory rights you may have regarding defective or non-conforming goods.
Where required by applicable law, NitePed will provide an appropriate remedy without charging the customer costs that legally belong to the seller.
10. WRONG PRODUCT OR VARIANT
If you receive:
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A different product from the one ordered.
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The wrong LED heel light.
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The wrong color or variant.
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An incorrect quantity.
please contact:
Where the error is attributable to NitePed, we will bear the reasonable return and replacement costs where required by applicable law.
You will not be treated as having made a change-of-mind return when the product supplied does not correspond to your order.
11. HOW TO START A RETURN
To request a return, email:
Please include:
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Your full name.
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Your order number.
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The email address used to place the order.
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The product you wish to return.
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The reason for the return, if you wish to provide one.
You are not required to provide a reason when exercising a statutory right that allows cancellation without justification.
We will provide the necessary return instructions.
The applicable return address is the NitePed return address associated with our business and will be provided with the return instructions.
Do not send a return to an unrelated address or to a shipping address appearing on the original parcel unless we have confirmed that it is the correct return location.
12. RETURN AUTHORIZATION
For administrative purposes, we ask customers to contact us before sending a return so that we can identify the order and provide the correct return instructions.
However, where a statutory right of withdrawal or cancellation applies, this administrative process does not turn that legal right into a return that requires discretionary approval by NitePed.
13. REFUNDS — SPAIN AND EU STATUTORY WITHDRAWAL
Where a valid statutory withdrawal is exercised under Spanish or applicable EU consumer law, NitePed will refund the payments that must legally be reimbursed, including the cost of our standard outbound delivery where applicable.
If you expressly selected a delivery method that was more expensive than our least expensive standard delivery option, we are not required to refund the additional premium delivery cost where the law allows this.
The refund will be made using the same payment method used for the original transaction, unless another method is expressly agreed and does not result in additional costs for you.
The refund will be processed without undue delay and within the legally applicable period.
Where permitted by law, we may withhold the refund until:
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We receive the returned goods; or
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You provide evidence that you have sent them back,
whichever occurs first.
The customer's own return shipping cost for a simple change-of-mind withdrawal is not refunded where the customer is legally responsible for that cost.
14. REFUNDS — UNITED KINGDOM STATUTORY CANCELLATION
Where a UK statutory cancellation right applies, NitePed will refund the amounts required under UK law.
This generally includes the cost of the least expensive standard delivery method offered for the original order.
Additional amounts paid for a premium or expedited delivery option do not need to be refunded beyond the cost of standard delivery where permitted by law.
Refunds will be issued within the timeframe required by applicable UK law.
15. REFUNDS UNDER OUR ADDITIONAL 30-DAY COMMERCIAL POLICY
For returns made after the applicable statutory cancellation period but within NitePed's voluntary 30-day return period, the refund will generally cover the price paid for the returned product.
Original delivery costs are not refundable under this additional voluntary return period unless:
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Required by applicable law; or
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NitePed expressly agrees otherwise.
The customer remains responsible for change-of-mind return shipping costs.
Refunds will be processed after the returned product has been received and checked.
16. REFUND METHOD AND BANK PROCESSING TIMES
Refunds will normally be issued to the original payment method.
Once NitePed has issued a refund, your bank, card issuer, PayPal or other payment provider may require additional time to display the funds in your account.
This financial institution processing time is outside NitePed's direct control.
17. PARTIAL RETURNS
If an order contains multiple products, you may return only part of the order where permitted by this policy and applicable law.
The refund will be calculated according to the products actually returned and any statutory requirements relating to original delivery costs.
If a promotion or discount depended on purchasing a specific quantity, any adjustment to the refund will only be made where legally permitted and where the promotional conditions were clearly disclosed before purchase.
18. SALE AND PROMOTIONAL ITEMS
Products purchased using a discount, promotional code or reduced price retain all mandatory statutory rights.
A sale or promotional price does not remove rights relating to:
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Statutory cancellation where applicable.
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Defective goods.
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Damaged goods.
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Incorrect products.
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Non-conforming goods.
Any additional voluntary commercial return conditions will be applied only where legally permitted.
19. EXCHANGES
We do not guarantee direct exchanges for change-of-mind returns.
Where appropriate, the simplest option may be to return the original product in accordance with this policy and place a new order.
This does not apply where a replacement is required as a legal remedy for an incorrect, defective, damaged or non-conforming product.
20. PRODUCT SAFETY
If you believe a NitePed product may present a safety risk, please stop using it where reasonably appropriate and contact us immediately at:
Product safety concerns will be handled separately from ordinary change-of-mind returns and in accordance with applicable product safety obligations.
21. INTERNATIONAL CONSUMER RIGHTS
NitePed sells to customers in:
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Spain.
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United States.
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United Kingdom.
This Returns and Refund Policy does not remove mandatory rights granted by the laws applicable to consumers in those jurisdictions.
Where mandatory consumer law grants rights that are more favorable than a provision of this policy, the mandatory legal right will prevail.
22. CONTACT
For returns, refunds, damaged products, incorrect orders or other return-related questions:
NitePed
Email: infoniteped@use.startmail.com
Website: niped.com
Please include your order number whenever possible.